Terms:

Accepted forms of payment are Visa, MasterCard, American Express, Discover, Paypal, Money orders and personal checks with a 10 day waiting period.

Quality Assurance:

Spoiler Express assures that our products are of the highest quality and guarantee that our products will be free of defects. We encourage you to inspect your purchases upon receipt and notify us immediately of any shipping damage that may have occurred.. Please, do not attempt to install a damaged product. We will promptly recover damaged items from you and send you a replacement. If you have any installation questions please call us at 1-469-728-7282 or 1-888-6GO-WING. We are here to help.

Warranty:

All Spoiler Express products are warranted to be free of defects in material and workmanship for the life of the spoiler. We are very confident that you will be completely satisfied that we stand behind our spoilers with a three year warranty against defects in the paint and a one year warranty of the light on a lighted spoiler. This warranty covers products that are properly installed. This warranty shall be void if product failure is due to misuse, abuse, neglect, accident, improper installation, acts of God, or war.

Warranty related returns:

If a product is claimed to be defective, a RMA# must be obtained from our customer service department and we will promptly evaluate the claim. Valid warranty claims will be repaired or a replaced at our discretion. The cost of labor, installation, and painting of primed spoilers, will not be reimbursed. Customer is responsible for shipping the item to the address provided by our Customer Service Department.

Non-Warranty related Returns:

Customers wishing to return a product that is not due to a warranty related issue may do so within 14 days from the day it was received. Customer must call our customer service department at 1-888-6GO-WING and obtain a RMA#. This number will need to be written clearly on the returned product box. Any product returned without a RMA# will be refused upon delivery. Customer is responsible for shipping the item to the address provided by our Customer Service Department. All products must be returned in their original packaging, with all of the original packaging and installation materials. Be careful to package the product exactly as it was received. If the product is damaged when it arrives at our facility the shipper will be held responsible. Make sure to fully insure the item for the full amount that you paid for it. We also recommended that you keep the tracking number associated with your shipment for reference purposes. Our returns department will inspect the returned item within 2-5 business days. If the product is determined to be intact and unused, we will refund you the full value, minus our original shipping fee and the cost of painting if we painted it for you, if it was unpainted then it would be minus the shipping fee and a 15% restock fee of the spoiler cost. If any original hardware is missing an additional $10.00 will be deducted from the refund amount. If you paid by check, cash or money order, a refund check will be mailed within 7-10 business days. Credit card and Paypal payments will be refunded back to the account within 1-3 days of return. Please feel free to contact our customer service department at 1-888-6GO-WING with any questions you may have.

The above procedure and terms will apply to all reasons. Here are a few examples.

You total your car after you ordered the spoiler. You decided to move after you order your spoiler. You order the wrong color for your spoiler. Your car is stolen after you order your spoiler. You decide you can not afford it after you ordered your spoiler. You sold the car after you ordered your spoiler. The spoiler does not match the bolt hole pattern of a previous spoiler you had bolted on your car. You are test fitting spoilers and want to ship them back and forth.

Returns are to be shipped to:

Spoiler Express, 9814 Highland Prairie Ln. Forney, Tx, 75126

Privacy

Your trust and satisfaction are of the upmost importance. Because we respect your privacy, we have instituted the following policies to ensure that your personal information is handled in a safe and responsible manner.

www.spoilerexpress.com believes that your personal information including your purchases, e-mail, residential addresses, and credit card data belong to you. We collect this type of information when you provide it to us and we will never rent or sell this information to third parties.

Ensuring secure online ordering is an important part of our pledge to honor your privacy. www.spoilerexpress.com utilizes Verisign and Paypal to protect your credit card information. Verisign and Paypal encrypts all ordering information, such as your name and credit card number, so that it cannot be read in transit. When you place an order with spoilerexpress.com, your credit card information is captured and stored seprately from your order.

If you feel uncomfortable sending your credit card information via the Web or using PayPal, we offer you the option of placing your order by phone.
Give us a call at 1-888-6GO-WING